Terms and Conditions
The HoneyWorld website (“Site”) is operated and managed by Comvita Singapore (“Comvita”), a subsidiary of Comvita Limited, a company domiciled in New Zealand, and listed on the New Zealand Stock Exchange. Throughout the Site, the terms “we”, “us” and “our” refers to Comvita. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our Site and/ or purchasing something from us, you have agreed to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including additional terms, conditions and policies referenced herein and/or available by hyperlink. These Terms of Service is applicable to all users of the site, including without limitating users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read the Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you have agreed to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, access the website or use any services will not be granted. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
The Terms of Service are also applicable to any new features or tools which are added to the current store. You may review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. Do note that it is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
1. Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your country, state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You authorize us to assume that any person using the Site with your username and password is either you or is authorized to act for you.
You are not allowed to use our products for any illegal or unauthorized purpose or, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
2. General Conditions
We reserve the rights to refuse service to anyone for whatsoever reasons at any time.
You understand that your information (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information will always be encrypted during transfers over networks.
You are not allowed to reproduce, duplicate, copy, sell, resell or exploit any portion of the Site or the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are for convenience only and will not limit or otherwise affect these Terms.
3. Accuracy, Completeness and Timeliness of Information
The Site is not intended to provide diagnosis, treatment or medical advice. Products, services, information and other content provided on the Site, including information that may be provided on the Site directly or by linking to third-party websites are provided for general informational/ knowledge purposes only. Please consult with a physician or other healthcare professional regarding any medical or health related diagnosis or treatment options.
Information provided on the Site and linked websites, including information relating to medical and health conditions, treatments and products may be provided in summary form. Information on the Site including any product label or packaging should not be considered as a substitute for advice from a healthcare professional. The Site does not recommend self-management of health issues. Information on the Site is not comprehensive and does not cover all diseases, ailments, physical conditions or their treatment. Contact your healthcare professional promptly should you have any health-related questions. Never disregard or delay medical advice based upon information you may have read on the Site.
You should not use the information or services on the Site to diagnose or treat any health issues or for prescription of any medication or other treatment. Please always consult with your healthcare professional and read information provided by the product manufacturer and any product label or packaging, prior to using any medication, nutritional, herbal or homeopathic product or before beginning any exercise or diet program or starting any treatment for a health issue. Individuals are different and may react differently to different products. You should consult your physician about interactions between medications you are taking and nutritional supplements. Comments made in any forums on the Site by employees or Site users are strictly their own personal views made in their own personal capacity and are not claims made by us or do they represent our positions or views. Product ratings by any current or previous employees or Site users are strictly their own personal views made in their own personal capacity and are not intended as a substitute for appropriate medical care or professional medical advice from a healthcare professional.
Always check the product label or packaging prior to using any product. If there are discrepancies, customers should follow the information provided on the product label or packaging.
We are not liable for any information provided on the Site with regard to products’ descriptions regarding supplements for any health purposes. The products’ descriptions are mean for general information without taking into consideration of the individual user’s background, medical history and medical condition of the user. The products or claims made about specific nutrients or products have not been evaluated by the Food and Drug Administration. Dietary products are not intended to treat, prevent or cure disease. Consult with a healthcare professional before starting any diet, supplement or exercise program. We make no guarantee or warranty with respect to the quality and effectiveness of any products or services sold. We are not responsible for any loss or damages for information or services provided even if we have been advised of the possibility of side effect/ damages.
4. Modifications to the Service and Prices
We reserve the rights to change/ revise the prices for our products without notice, modify or discontinue the Service (or any part or content thereof) without notice at any time.
We are not liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
You may order goods described on the Website for the price specified on the Website. All prices are expressed in Singapore dollars and are inclusive of goods and services tax chargeable under the Tax System (Goods and Services Tax) Act 1999. We reserve the right to amend the prices of Goods from time to time without prior notice.
Delivery of the Goods to you will take place in the manner chosen by Comvita unless agreed otherwise with you. All expected delivery dates and time are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.
5. Products or Services
Certain products or services may be available exclusively online through the website. With limited quantities, products or services are subject to return or exchange only according to our Return Policy.
Please note that colors and images of our products may differ from the actual product.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction on a case-by-case basis. We reserve the right to limit products’ quantities and services that we offer. Descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We also reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
6. Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we will notify you by contacting the e-mail and/or billing address/phone number provided. If we reject your order, we undertake to reimburse you for any payments already received by us. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, to complete your transactions and contact you as needed.
7. Payment
Payment must be affected in the manner described on the Website. Prices are inclusive of GST unless otherwise stated. Prices are, however, exclusive of other taxes, duties and charges imposed or levied in Singapore or overseas in connection with the supply of the Goods.
Where payment is by credit card, you will be liable for all Orders placed using your credit card.
8. Possession and Risk
Possession and risk in the Goods shall pass to you upon delivery of the Goods to your agent or carrier or upon delivery of the Goods to the address supplied by you when placing an Order.
9. Incorrect Orders
Short or incorrect Orders must be reported to Comvita within three (3) working days upon receiving with the receipt together with the invoice number. Any Goods returned must be clean and free from price markings. Goods that have been partially/ fully damaged or are not resaleable may not be credited in full.
10. Defective Goods
If Goods are purchased on the Site, and those Goods do not conform to specification or are defective, please report to Comvita within three (3) working days upon receiving with receipt together with the invoice number. Do make sure that the product remains sealed, unopened and in its original condition. Comvita will at its option to replace such Goods or refund the purchase price. If the claims made after the 3 working days upon receiving the goods, we shall have the discretion to refuse your claims. All requests for refund will be reviewed on case-by-case basis and subjected to the company’s approval. We reserve the rights to reject any exchange or refund for opened or used product. We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.
11. Notification of Problem
We shall not be liable for any damage, discrepancy or shortage in the Goods unless you notify us and the carrier within three (3) working days of the time of delivery of the Goods.
12. Optional Tools
We may provide you with access to third-party tools such as Facebook Chat over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
13. Third Party Links
Certain content, products and services available via our Service may include materials from third parties.
Links to or access from any third party’s websites or resources is not an endorsement of any information, product or service. We are not responsible for the content or performance of any third party’s websites. Use of any third party’s websites is at your own risk.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party and we shall not be responsible for third-party’s policies and practices.
14. Links
Comvita requires that you obtain prior written approval before providing any link to the Website. Where such approval is given, you further agree that you will not use any Comvita logo, trademark or other proprietary graphic as part of such link without our express prior approval.
15. Accessing
You must take your own precautions to ensure that the process which you employ for accessing the Internet Sites, and/or downloading any information from the Internet Sites, does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your computer system, telecommunication equipment or other property. We do not accept responsibility for any interference or damage to your computer system or telecommunication equipment which may arise in connection with your use of the Internet Sites or any linked website.
16. User Comments, Feedback and Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, in our sole discretion to, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You shall not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
17. Inappropriate Posts
We have very strict policies in place which govern Posts on the Internet Sites by users. These policies are intended to ensure that only fair, factual and accurate comments and statements are posted by users.
If you believe that any Post included on any of the Internet Sites is inaccurate or inappropriate then please contact us immediately and we will do our best to resolve the issue.
18. Contact
We can be contacted in any of the following ways:
Email: hello.sg@comvitasea.com
19. Opinions
Unless explicitly stated otherwise, the comments or statements posted on the Internet Sites by others do not represent our opinions regardless of whether we may have edited or formatted such comments or statements in the course of their being posted on the Internet Sites.
To the best of our knowledge, all comments or statements made on the Internet Sites represent the genuine opinion of the authors of such comments or statements.
20. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy. You may refer to our Privacy Policy for more details. The user of the account is responsible to safeguard personal information including and but not limited to the username and password of the account.
21. Errors, Inaccuracies and Omissions
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order) if we were to find any typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
22. Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content for the following uses: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Unless otherwise stated, Comvita is the owner of, or otherwise has the right to use, all copyright, trademarks and other intellectual property rights relating to Comvita, its subsidiaries, or the Goods on the Internet Sites. This includes without limitation all intellectual property rights in respect of all text, graphics, logos, images and any downloads that may be offered on the Internet Sites. Comvita’s ownership in such intellectual property is protected by both New Zealand and international law.
For the avoidance of doubt, Comvita®, PFL™, HDA™, Synergy 12 ™, Cof-EX®, huni®, Honeygar™ and Medihoney™ are trademarks of Comvita Limited or Comvita New Zealand Limited, and Comvita is lawfully entitled to use these trademarks.
23. License
We grant you a revocable, non-transferable and limited license (“License”) for the purpose of learning about Comvita and its products, registering, ordering and paying for Comvita products, and making personal use of the Internet Sites. Any contravention by you of these Terms and Conditions terminates the License immediately.
We also grant you a separate revocable, non-transferable and limited license on your order cancelation (“Cancelation”). In any circumstances that calls for a Cancelation, you must inform us within (3) working days from the order payment date. All Cancelation requests for refund will be reviewed on case-by-case basis and subjected to the company’s approval. We reserve the rights to reject any exchange or refund for opened or used product. We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.
Under no circumstances, without our prior written approval of, you shall not adapt, reproduce, store, distribute, print, display, publish or create derivative works from any part of the Internet Sites other than in accordance with the License. You shall not use any data gathering and extraction tools or software to extract information from the Internet Sites. You shall not frame or utilize framing techniques to enclose any of the contents of the Internet Sites without our express prior permission. You may not use any meta-tags or other hidden text which incorporate Comvita’s name or any of its intellectual property including trademarks without our express prior permission.
You agree to fully indemnify Comvita for any loss or damage it may suffer in contract, tort, equity, statue, regulation or otherwise, including without limitation any economic loss, loss of turnover, profits, business or goodwill, whether direct or consequential, in respect of any third party claims against Comvita and its related parties, employees, contractors or agents, that may arise as a result of your breach of the License.
24. Proprietary Notices
In the event that you are granted permission by us to use any content from the Internet Sites other than for personal use, subject to any contrary agreement you reach with us, you must ensure that all copyright, trademark and other proprietary notices contained in the content are retained.
25. Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent or warrant that our service will be uninterrupted, timely, secure or error-free, results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Comvita, our directors, officers, employees, affiliates, agents, distributors, contractors, interns, suppliers, service providers or licensors shall be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service. There are states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
26. Indemnification
You agree to indemnify, defend and hold harmless Comvita and our parent, subsidiaries, affiliates, partners, officers, directors, agents, distributors, contractors, licensors, service providers, subcontractors, suppliers, from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of the Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
27. Severability
If any provision of these Terms of Service is deemed to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
28. Social Networking Sites
These Terms and Conditions must be read in addition to the respective terms and conditions governing the use of social networking sites, such as Facebook and Instagram, as published by the relevant social networking site. By accessing a social networking site you agree to be bound by, and comply with, the terms and conditions of that social networking site, provided that these Terms and Conditions, along with our Privacy Policy and Terms of Purchase, are paramount where there are inconsistencies with the general terms and conditions published by the relevant social networking site.
29. Breach
In the case of a breach of these Terms and Conditions by you or any other person, Comvita is free to decide whether it wishes to take action for such breach. In case of any dispute, you agree that our determination shall be final.
30. No Assignment
You may not assign any of your rights or obligations pursuant to these Terms and Conditions unless with our prior written consent.
31. Copyright
All Comvita content on the Internet Sites is protected. Comvita Limited is either the owner or licensee of all rights to such content. All such rights are reserved.
32. Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service will remain effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease accessing or using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement with you at any point of time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
33. Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
34. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of Singapore and you agree to submit to the exclusive jurisdiction of the courts of Singapore.
35. Comvita Singapore Advocado Loyalty Program
By agreeing to join the loyalty program and submitting your particulars to us, you consent to our collection, use and disclosure of your personal data for the use of marketing-related activities, and the enjoyment of our membership privileges. We are able to amend your loyalty points where necessary without prior notice.
36. Force Majeure
We shall not be liable for any delay or failure to perform caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.
DISCLAIMER
The information accessed through:
(a) The HoneyWorld website at https://honeyworld.sg/;
(b) Any other Comvita website, page or application used to gather your details or send you email notifications relating to Comvita and its products; or
(c) Any social media website or page, containing pages or content established by, or associated with Comvita, including but not limited to:
(i) Facebook and
(ii) Instagram
Is to inform you of our range of products and their use. Comvita does not engage in offering professional medical or health advice. The information accessed through the Internet Sites is not intended to be complete or to diagnose or treat a health problem or disease. If you have a health problem or suspect you have a health problem, please consult your doctor or health advisor.